Returns Policy

Can I return an item?

We want you to be 100% satisfied with your TVSN shopping experience. We have confidence in the quality of our products and believe you'll be happy with your choice, but if for some reason you need to return something, go right ahead. We stand behind our products with our 30-Day Money Back Guarantee

Send the item back to us within 30 days, in accordance with the terms of our Returns Policy (please see How do I return an item ) and we will either replace the product, send you a credit voucher or refund its purchase price, within 30 days after we receive your product.

Our returns policy is a "voluntary" policy in addition to your statutory rights. As such, we trust that all returns are made in good faith. If, however, TVSN has reason to believe that this policy is being abused or that a return is otherwise not being made in good faith for whatever reason, we reserve the right to refuse to accept any returns under this policy. TVSN's decision is final.

This information is also available on the back of your receipt.

To return jewellery items over $3000 please call our Customer Care team on 13 23 10.

How do I return an item?

  1. TVSN must receive your return within thirty (30) days from the date of despatch:
    1. In its original condition and packaging with all product components included.
    2. Together with original proof of purchase; and
    3. Returned with the original security tags or other product tags in place and in original condition. Products that are worn or otherwise damaged will not be accepted.
  2. Include the completed Return Advice Form below with the returned product. Please attach the return address label to the outside of the shipping box. Please also ensure the original shipping label is removed.
  3. When items are received without the Return Advice Form, we reserve the right to issue a credit voucher as full and final satisfaction of the return.
  4. You must pre-pay all returns postage. We recommend that you return the product via Australia Post Registered Post, with shipment registration and insurance. You assume any and all risk of loss, theft or damage to goods during return transit.
  5. If you wish to return a product that contains a latent defect, has been damaged during shipment to you, or which has been sent to you in error, we request you contact Customer Care on 13 23 10 and we will provide you with a "reply paid" address. If during the assessment process an item returned "reply paid" does not contain the defect claimed, or has not been sent in error, the cost of the return postage will be deducted from your refund.
  6. This policy allows you to sample consumable items; however, if TVSN feels an unreasonable portion has been used, TVSN may refuse to accept the return.
  7. If you do not comply with any of these terms we may, at our discretion, refuse to accept the return or provide you with a replacement or refund.

Nothing in this policy should be interpreted as affecting any statutory rights regarding refunds and returns (for example, faulty or damaged products). All other terms and conditions above will apply to the maximum extent permitted by law. We reserve the right to alter these terms and conditions at any time without further notice.

Return your item to:
TVSN Returns
PO Box 6024

This information is also available on the back of your receipt.

How do I reserve a replacement item?

Before returning the product, please call Customer Care on 13 23 10 to ensure the replacement item you would like is available.

You do not need to pay postage again for items that were originally received faulty, damaged or in error. If you are returning a product for change of mind or size for a new order, you are responsible for both the return postage and the postage for the new order.

Use the original shipping box and protective wrapping, so the item can return undamaged. Be sure to enclose the completed Return Advice Form (included with every package) with the product and attach the adhesive return label (included with every package) to the outside of the shipping box.

How do I receive my refund?

Your refund will be processed in the same way that you paid for your purchase. For instance, if you paid by credit card, the same credit card will be refunded. You may also choose to be refunded by voucher, which allows you to use your refund to help purchase other items.